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1. General Payment Terms & Billing Recognition
Travelcomforthub is a premium retail brand wholly owned and operated by RETAIL PRODUCTS FROM SPAIN CORPORATION SL, a company legally incorporated in Spain.
To ensure transaction transparency and prevent unauthorised transaction claims, please note the following:
Billing Descriptor: Your purchase will typically appear on your credit card or bank statement as “TRAVELCOMFORTHUB” or “RETAIL PRODUCTS SPAIN”.
Dispute Prevention: If you do not recognise a charge on your statement, please contact our support team at neckpillow@travelcomforthub.com before initiating a dispute with your bank. We are committed to resolving all billing enquiries swiftly and securely through our internal channels.
2. Secure Payment Processing
We prioritise the security of your financial data. All payments on www.travelcomforthub.com are processed via Stripe, a globally recognised, secure payment gateway.
No Account Required: You can complete your purchase using your card or digital wallet directly within our secure checkout environment without needing a separate Stripe account.
Security Standards: Our website utilises SSL (Secure Socket Layer) encryption to protect your data during transit. Stripe processes all transactions in full compliance with PCI-DSS (Payment Card Industry Data Security Standard).
Authentication: For European customers, we implement Strong Customer Authentication (SCA) and 3D Secure protocols to ensure that every payment is authorised by the legitimate cardholder.
3. Accepted Payment Methods
To facilitate a seamless transaction experience, we accept the following payment methods:
Credit/Debit Cards: Visa, Mastercard, and American Express.
Digital Wallets: Apple Pay and Google Pay.
Other Solutions: Recognised electronic wallet solutions available at checkout.
All transactions must be authorised at the point of purchase. We do not support “cash on delivery” or “cheque” payments.
4. Order Verification and Anti-Fraud Monitoring
In our commitment to preventing fraudulent activity and protecting our customers, we reserve the right to:
Review and verify any transaction that triggers our internal security alerts.
Request additional verification for orders where the billing and shipping information do not align.
Cancel any order suspected of being an unauthorised or fraudulent transaction.
5. Data Privacy and Cookies
Your personal and payment data is handled in strict accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR). Non-essential cookies, which may assist in site functionality, are only activated with your explicit consent via our cookie banner. For detailed information, please refer to our Privacy Policy.
6. Customer Support for Payment Enquiries
Our dedicated internal team is available to assist with any billing or payment-related questions:
Email: neckpillow@travelcomforthub.com
Response Time: We aim to respond to all payment enquiries within 24 hours.
7. Corporate Contact Information
Travelcomforthub
RETAIL PRODUCTS FROM SPAIN CORPORATION SL
Avenida Julio Iglesias, 12, Marbella, Andalusia 29660, ES
Email: neckpillow@travelcomforthub.com
Telephone: +34 902 11 83 08